Terms and Conditions

All communication should be via e-mail where possible, in keeping with normal practice for internet businesses.
A 'call back on demand' phone service isn't offered, although phone contact may be used by exception and where necessary, during normal working hours.

Please note deliveries to higher cost zones will be surcharged to cover extra costs. Additional payment will need to be received before goods are dispatched. We reserve the right to cancel orders where additional payment is not obtained.


To assist in warranty claims it is strongly advised that you keep hold of the original box and internal protective packaging for the length of the warranty period.

Warranty support is provided as delivery of free parts, plus detailed and individual advice as necessary. As well as the collection and return of parts where necessary.

In the event that parts need to be returned for repair or exchange, the customer may be responsible for meeting the cost of returning them, and ensuring that they are adequately packed and protected. This is known within the mail order industry as RTB (Return to Base) warranty.

Please ensure that goods returned under warranty are complete, and where possible, in their original packaging.

If upon receipt of your item, it cannot be repaired or replaced under warranty, a refund will be available.

Warranty covers faulty operation and failures, during normal domestic use only, Failures and damage due to incorrect use or other causes are not covered under warranty. A comprehensive stock of parts is kept, and can be bought at very reasonable prices.


Terms and Conditions of Sale

The following conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the company's services and materials.

By purchasing an item from Eeziweb Ltd, you are agreeing to abide by the following terms and conditions.

All sales are subject to the Consumer Rights Act 2015.

Ordering from Us 

The placing of an order expresses acceptance of our terms and conditions of business. These terms and conditions do not affect the customer’s statutory rights. All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice. The company reserves the right to alter prices and / or specifications at any time without prior notice.


If you are not happy with the product ordered please contact us within 14 days of delivery to facilitate a return. The products must be returned in the condition they were sent in, un-assembled, un-used, and packaged in their original packaging to qualify for a full refund. Deductions may be made if the product has is not been returned in the condition it was sent or diminished in value. You will be responsible for the return costs. 


The Mill, Eathorpe, Leamington Spa, Warwickshire, United Kingdom, CV33 9DE
Tel. No: 01926 633 500 | Email: sales@fitness-time.co.uk

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