Returns Policy

We offer customers the opportunity to return goods no later than 30 days after delivery. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and deducted from the refunding of the full purchase price (excluding any payment made for the original delivery). Goods must be returned to us in the same condition as they were received; in their original packaging, unused and hasn't been assembled. Deductions may be made if the goods are not received back in same condition as they were received, in their original packaging and upon inspection exhibit use (including assembly). The amount of deduction will be based on the extent of the detriment in the goods value. Fitness-time reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Our 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by businesses. Any free gifts received with your order must also be returned if an order is cancelled.

Please note: our couriers do not collect any goods that are not in their boxes.

All order cancellations or returns must be notified to us by e-mail or the contact form on our Contact Us page. If you wish to cancel or return goods please e-mail including your order number in the subject line.

No cancellation of order will be accepted after 30 days of delivery of your goods.

This does not affect your statutory rights if the product is faulty.